a.vdovina86@mail.ru
commented over 8 years ago
Hi there. Can we wear sneaker shoes or do we have to hire proper boots when we arrive at extra cost? Thank you
David from Rainbow's End
commented over 8 years ago
Hi Anastasia,
Thanks for your interest in this deal :)
Our merchant will be online shortly to answer your question.
Cheers,
The GrabOne Team !
Sumudu Thode
commented over 8 years ago
Hi there. We have a 19 month old. If hubby and I bring her, do we buy 2 tickets or 3 tickets?
Thanks!
John from Snowplanet
commented over 8 years ago
Hi Anastasia, I would wear warm boots, typically snow boots or snowboard boots as the dome is -5 degrees and you are walking on real snow. You can hire clothing and boots for the family for the Santa visit for $10 per family if needed
John from Snowplanet
commented over 8 years ago
Hi Sumudu, just buy two as I imagine your 19 year old will be carried most of the time
evasextra@gmail.com
commented over 8 years ago
a question that is asked a few times by now, but just to be sure my little one is not going to be excluded... no ticket needed for my 17month old? So only 3yr old + 2 adults for the 4 of us?
William Peroche
commented over 8 years ago
Will I be able to refund the amount if my selected date is fully booked?
John from Snowplanet
commented over 8 years ago
Hi Eva, that is correct you don't need to pay for your 17 month old
John from Snowplanet
commented over 8 years ago
Hi Robin, these discounted tickets are for off-peak times only but I have included a couple of weekends including last one, this one and the next. There are plenty of time-slots available but naturally some will get booked out. As such, there are no refunds on this if your first time-slot is fully booked
Li Ting Tiao
commented over 8 years ago
Hi
Do you have space available for Santa visit after 1 pm on the 6th of December Sunday ?
So I can buy the tickets if it's available.
Thank you :)
Francia Tolson
commented over 8 years ago
Hi Li,
Please call them directly to check and secure your booking.
Have a great day!
William Peroche
commented over 8 years ago
@Grabone, I think that is the issue. We can't book or reserve the time unless we purchase first. And if already purchased, then that time is already not available, then we are stuck. We can't refund it anymore. Then will be a waste of money.
John from Snowplanet
commented over 8 years ago
Hi Robin, you always have the option of calling Snowplanet direct and purchasing non-discounted tickets that are for time-slots all the way up to Xmas Eve. That way when you call us you get to discuss and book your slot and pay at the same time. Discounted tickets are discounted for a reason and there are still heaps of slots left up until the 11th but clearly many of the prime slots are taken. Please be assured we are not selling more tickets than what we have time-slots
Crystal Mana-Daniel
commented over 8 years ago
Can I just take in the coupon numbers as proof to enter or do i need to download the papers and present it? Is there other ways or showing proof of vouchers besides using the print outs?
John from Snowplanet
commented over 8 years ago
Hi Crystal, all we need is the coupon numbers as that is what gets redeemed in our system. If you write them down wrong and they don't match in our system then we will have no proof of what you bought, so to be safe I'd bring them with you