michael from T&F LTD
commented over 7 years ago
hi I called on the phone number provided to book but the phone does not connect all day. do you have another phone number?
Ted from Twin Oaks Laser Tag
commented over 7 years ago
Hi, Micheal:
I am really sorry to hear that, may I have your number? we would like to call you back to fix this issue.
---Ted
michael from T&F LTD
commented over 7 years ago
yes 02102900273
Anthony Hole
commented over 7 years ago
No reply on calls
Runming He
commented over 7 years ago
Hi there, just want to ask if possible to play the game with other group of people? For example, if we have 10 ppl, if there is a group of 10 available from your other booking of the day, can we play together to make a bigger group. Sorry, Hope I explained well enough. Cheers
Ted from Twin Oaks Laser Tag
commented over 7 years ago
Dear Runming. I think it is Ok as long as the other group agree to play with your group. you can talk with them in the field. Good Luck.
Ted from Twin Oaks Laser Tag
commented over 7 years ago
Hi, Anthony: Sorry to hear that, May I have your number and our staff will call you back next monday to confirm your booking, so far all this weekend had been fully booked.
Ted from Twin Oaks Laser Tag
commented over 7 years ago
Hi, Micheal. Thank you for your patience. I had checked with my staff, so far all this weekend tieme had been fully booked by a big group. My staff will call you next monday to confirm your booking, sorry for this convenicence. Happy New Year. :)
Runming He
commented over 7 years ago
Any available bookings on Sundays in Feb? Wanna check before I decide to buy
Anthony Hole
commented over 7 years ago
OK,the guy who can speak English very well is not here now,he will connect you next week,thanks!
This was the reply I got to requesting a booking.
Not cool grab one
Ted from Twin Oaks Laser Tag
commented over 7 years ago
Hi, Runming, I think so far most of the feb booking is free, but definitely you need to call to fix the date. better call in next monday since this week is fully booked already and our staff are all busy on run in the filed now. Enjoy ....:)
Ted from Twin Oaks Laser Tag
commented over 7 years ago
Dear Anthony, It is sad you cant do the booking this week since it is fully booked. But next week there are still a lot of availalbe time, even in weekend, if you would like to share your#, our staff will deinitely call you to confirm your booking next monday. I hope this info can make it work.
---Ted
Anthony Hole
commented over 7 years ago
I called and was sent this txt,
hi,i am so sorry,i am not good at English,could you send messege to me?Thank you a lot!
To which I replied
Hi there, wondering if there is a booking
Available for 10 people either Saturday 21st or Sunday 22 for grab on deal?
Then got this txt back
OK,the guy who can speak English very well is not here now,he will connect you next week,thanks!
Clearly this deal is too good to be true.
Glad I didn't purchase my 10 tickets first.
But also gutted that I won't be able to support a local. Will go back to the one out west customer service 100 times better that this
Ted from Twin Oaks Laser Tag
commented over 7 years ago
Dear Anthony. I can totally understand your angry. But acutally we are a local company and support our local customers. The reason nobody answer the call is possbible because our staff in in the gaming filed and can't pick up the call. We acknoweldge your comments about booking issue and will add an email address as backup booking. In term of your booking in 21/22nd Jan, definitely we can put you guys in if you can provide more detials or tell us your number and we will call back in monday. Will that be OK?