dural lash
commented over 8 years ago
is this correct children are not allowed in the pools??? Is this missing further info ie adult supervision?
Francia Tolson
commented over 8 years ago
Hi Dural, Children 13 years and under are not permitted in the pools at all. Thank you.
jeeya parmar
commented over 8 years ago
Could I get vouchers for both the pools and the walks to be used on the same trip?
Melinda Hatton
commented over 8 years ago
Hi Jeeya,
Yes that will not be a problem :) Enjoy!
Have a great day!
Peter Sommers
commented over 8 years ago
Hi, I just bought a family entrance to the walkway - I'm presuming this includes going into all the hot pools? Is this correct? Many thanks.
Francia Tolson
commented over 8 years ago
Hi Peter,
Unfortunately you will still need to buy the pool pass as well. The $7 entry to the walk way just covers the walkway.
Have a great day!
Peter Sommers
commented over 8 years ago
okay thanks, how do i go about refunding that purchase as its the pools i want and not the walkway? many thanks.
Francia Tolson
commented over 8 years ago
Hi Peter,
Please give us a call on 0800 472 2663 and we will be able to help you :)
Ruth Barrowclough
commented over 8 years ago
Greetings, just purchased coupon for a Christmas gift. Is it possible for me to access coupon and print it please? Thanks
abbas ali
commented over 8 years ago
Hi d we need bookings in advanc
Jorgia Gallagher
commented over 8 years ago
Hi Ruth
Thanks for your question :)
You can locate your purchase under the 'My Purchases' tab in your account. Alternatively, please contact our friendly team on 0800 GRAB ONE (0800 4722 663) who will be more than happy to assist !
Jorgia Gallagher
commented over 8 years ago
Hi Abbas
Thanks for your interest in this deal.
Bookings are not essential.
Cheers,
The GrabOne Team :)
Michelle Ngoh
commented over 8 years ago
Hi I have just purchased two vouchers and plan to go within the next two weeks. I do not have a printer at home and wondering if it will be acceptable to show the coupon from my phone? Thanks.
Jorgia Gallagher
commented over 8 years ago
Hi Michelle
Thanks for your question :)
Yes, that is perfectly fine.
Cheers,
The GrabOne Team !