suzyg@hotmail.co.nz
commented over 6 years ago
What will the annual fee be after the 1 free year?
Emma from GrabOne
commented over 6 years ago
Hey Suzy!
As per the conditions of this deal; the annual feel will be $65 after the first year.
Please let us know if you have any other questions at all :)
Sumit Luis
commented over 6 years ago
Hi,
I had applied and activated my Onecard Visa in mid-Feb. It is now well more than 30 days since my Onecard VISA was activated but have still not receive $50 GrabOne credit as promised in the offer. Can you please advise? Sumit
Emma from GrabOne
commented over 6 years ago
Hey Sumit :)
We will be in touch via email to help sort this for you :)
Emma from GrabOne
commented over 6 years ago
Hi there,
The card on offer also has many benefits, as listed below :)
Earn double Onecard points when shopping at Countdown.
Earn AA Smartfuel discounts when shopping at Countdown.
Earn 1 Onecard reward point for every $10 spent anywhere Visa is accepted.
Get free delivery or click & collect when you spend $200 or more in a single transaction at countdown.co.nz
Every 200 reward points turn into a $15 rewards voucher that can be spent at Countdown.
T&C's apply for all the above
Sumit Luis
commented over 6 years ago
We have registered an activated our OneCard for more than 2 months and still have got that promised $50 GrabOne credit. From what I can see this a pure sham.
I've had so many emails and phone calls with the helpdesk and apparently the lame excuse I get is the merchant cannot track our OneCard. They have physically sent us our VISA Onecard and we have also activated our VISA OneCard and GrabOne says the Merchant can't track us. This is just pure lies.
We will be in touch with Fair Trading / Commerce Commission to get this resolved. You don't constantly promise people that this will be resolved in a day and then constantly over the 2 months we have to keep following up.
Emma from GrabOne
commented over 6 years ago
Hi there,
We are really sorry to hear of the experience you have had getting the credit sorted following your successful application.
We can see that this now has been applied for you so the credit is good to go to spend on site.
If you have any other queries at all, please do let us know.
Apologies again for the delay.
ajgabbie@gmail.com
commented over 6 years ago
Hi there,
I have had the same problem as some of these others and my $50 voucher has not been activated either.
I have had 2 calls with gem visa about it but nothing has happened even though they said the issue would be resolved.
Please can you help sort this out?
Thank you,
Jessica
Emma from GrabOne
commented over 6 years ago
Hey Jess; no worries at all! We will be in touch soon to help sort this for you :)
Sharon Koo
commented over 6 years ago
Hi does that mean I get AA smart fuel discount AND double onecard points when shopping at countdown? Or it is still EITHER OR.
Emma from GrabOne
commented over 6 years ago
Hey Sharon - I'm pretty sure it is both you can earn, but I'm just double checking this for you now :)
Sharon Koo
commented over 6 years ago
Thanks Emma. Will wait for your answer.
Emma from GrabOne
commented over 6 years ago
No worries at all Sharon; should have this for you soon :)
Emma from GrabOne
commented over 6 years ago
Morning Sharon!
Just to advise that we are following up on this for you now, and should have it answered for you real soon :)
Emma from GrabOne
commented over 6 years ago
Hey Sharon; great news!
With Onecard Visa you'll get both AA Smartfuel discounts AND double Onecard points when shopping at Countdown.
Plus you'll also get Onecard points when you use your Onecard Visa everywhere Visa is accepted :)