Jodie tetley
commented over 5 years ago
Hi are we allowed to purchase more than 1 pass for the same day for one child. My 8 year old wants to do the luge, tube slide, 7d cinema and play in the cosmic area?
Emma from GrabOne
commented over 5 years ago
Great to see you're interested in this offer Jodie!
We've contacted the merchant to check this out for you now, but you can also contact their team direct on 09 426 5555 for further help :)
John Taylor
commented over 5 years ago
Ok so I just bought 2 of these for my daughter to use to take her little boy along - I thought it'd be nice to have it pre-paid and she can just go when it suits. However, on the voucher it says it expires in 5 DAYS!!!
That's 5 days to use the vouchers, then they expire!
Sure, one should read the fine print, but 5 days? Grabone sent me the email with that deal at 5:51pm today, and the expiry date is so close there's no way it should have been omitted from the main description as it's a very significant limitation on the deal. I would suggest it is quite misleading to have such a time limitation and not state that fact VERY clearly.
I would like to organise a refund please, as there's no way we will be able to use these vouchers in the next 5 days, and I would suggest that GrabOne is somewhat more vigilant in the selling of vouchers that have such a short life.
Sorry to rant, but I'm somewhat aghast!