Daniela Eisele
commented over 4 years ago
Hi - can you please clarify the condition with the 'minimum 2 coupons per booking'. We're just 2 people so would buy the 1 coupon for 2 people - option. Does it mean that someone else will have to be on the ship with a coupon so we can go for the trip? Cheers.
Emma from GrabOne
commented over 4 years ago
Hey Daniela,
The Lakeland Queen Team will be online soon to confirm this for you :)
Elaine Geng
commented over 4 years ago
Good afternoon, If you have 2 pax only purchase one voucher. After you have done this contact our office to make a booking. Sorry the conditions are not clear enough we are working on this now to change it.
Shirley Rush
commented over 4 years ago
We're in Rotorua from June 10th - 15th. Our afternoons are free most days. If we purchase the voucher and can't use it due to lack of numbers or bad weather, are we eligible for a refund? Thanks.
Emma from GrabOne
commented over 4 years ago
Hey Shirley!
The Lakeland Queen Team will be online soon to advise on their refund policy in this case :)
Elaine Geng
commented over 4 years ago
Good morning Shirley, We have bookings for all these days so we will be sailing. However if we do have bad weather and we can't put you on another cruise we will refund you on the day.
Cheri Cobb
commented over 4 years ago
Is this wheelchair accessible?
Emma from GrabOne
commented over 4 years ago
The Lakeland Queen Team will be back soon to confirm this for you Cheri :)
Elaine Geng
commented over 4 years ago
Hi Cheri, Yes we are wheelchair accessable, Just let us know when you book that you have a wheelchair.